“The equipment looked great. I loved the way you had things boxed up. The inner box with handles was pure genius!”
-Notable worldwide home furnishings chain
We received this reply after shipping enough systems for an entire store of fully integrated, “check-stand ready,” refurbished IBM SurePOS 700 terminals. While we were happy this customer’s equipment was well received, it is the latter part of that quote that really struck us. We work really hard to create a seamless un-boxing process for retailers and this example goes to show that retailers do appreciate our methods.
We don’ t aim to be good. We aim to be great!
While packaging and logistics may not be the most enthralling part of the business, it should not be downplayed. In fact, it is one of the most vital parts of our business. We do not manufacture the equipment. Rather, we receive the POS hardware from the manufacturers, assemble it, and ship it out to our customers. For many of the machines, we have custom foam pieces that fit right into the shipped boxes. If the equipment arrives to our customers late, in a destroyed box, then we were not successful. It is that simple.
As you would imagine, we ship hundreds of boxes each day, of all shapes and sizes. Which is why we have also implemented an initiative to reuse the boxes. Clearly, we do not reuse the boxes that have been damaged in prior shipments, but many show up virtually untouched, so rather than stuffing them in recycling, we use them again. If you see a recycling sticker (like below) on your box, you have been a part of the Retail Tech box re-gifting program. Thank you for helping us reduce our carbon footprint!
Next time you receive a box from Retail Tech (which will hopefully be in the near future); we hope you think about the thought that went into that shipment, how it was packaged, and the care that your point of sale hardware received.
