A Depot Maintenance solution is the perfect fit for retailers who would like to achieve the economic benefit of having redundancy in their platform; and when a next day “up and running” maintenance program works for you, there is no better solution suited to saving money! Not every company needs an Onsite maintenance plan. With Retail Tech, we can customize our services to fit your needs.
Below you will find our depot program offerings:
Repair and Return Depot Support
- Screen and Test
- Failure Analysis
- Board Level Repair
- System Level Repair
- Peripheral Repair
- Diagnostics and Burn In
- Warranty Administration
- Customer-Defined Turnaround Times
Advanced Exchange Depot Support
- Spares management including all necessary repair processes
- Stores spares in a secure customer specific location
- Spares inventory consigned or Retail Tech owned
- Reports on inventory level and movement
- Overnight outbound shipment when a replacement is required
- Return labels included with replacement product for shipment back to Retail Tech. Returned units are tracked through repair process into finished goods inventory.