The holiday shopping season has come and gone, and retailers are looking ahead to the new year. If your store or brand had a successful retail holiday season, you may be wondering how to maintain that momentum in the quieter months to come. We have a few tips! How to Maintain Retail …
Take Charge of Omnichannel for Retail Success
Today’s retail customers are constantly moving between in-person and online shopping. A shopper may browse online and purchase in-store, or order online and exchange in-store, to list a few examples. Whatever the scenario, it’s important for retailers to be aware of their store’s omnichannel …
How to Create a Customer-Focused Return Policy
Today’s retail customers are shopping online more than ever. There are several reasons for this – ease and convenience, the continuing fluctuation of the pandemic, wider availability, and more. Although online shopping can boost retailer sales, it also leads to an increase in returns and exchanges. …
What is Compassionate Retail?
Amidst rising prices, supply chain challenges, and economic wariness, it’s a tough time for both retailers and consumers. As we navigate a changing retail landscape, we should work together to make life and business easier for all of us. That’s the concept behind compassionate retail, a new movement …
Retail Lessons from Convenience Stores
In the vast retail landscape, convenience stores are easily overlooked. However, if you’re a retailer or small business searching for new ways to build your customer base and increase sales, you may want to look at the practices of the modern convenience store. The c-store model has takeaways …
Three Metrics to Pull from Point of Sale Data
Now more than ever, retail stores and small business are finding new and inventive ways to do more with less. Whether that’s leveraging digital marketing, offering creative promotions, or shaking up branding and merchandising, retailers are making it work. That includes making full use of every tool …
How to Increase Sales in the Checkout Line
The checkout line is one of the best and easiest ways to increase customer engagement and spend. And because it’s generally the last step in a shopping trip, the checkout can either make or break a customer’s in-store experience. But many busy retailers overlook the checkout line and cash wrap. …
6 Lessons From 2020 for Retail Success in 2021
After a tumultuous year, retail store owners and managers are beginning 2021 with some degree of clarity on what the year will hold. Hopefully, retail will look more like it did pre-pandemic, but it’s likely that current conditions – capacity limits, mask requirements, and customer hesitation – will …
Get Ready for Holiday Shopping with a Register Health Check
At Retail Tech, retail is our business. Over the past several months, we’ve heard from our customers about the significant challenges and severe impacts that the Covid-19 pandemic has had on their businesses in 2020. Retail Tech wants to help retail stores end the year strong. As retailers prepare …
How to Transition to a New Rewards Program
A loyalty or rewards program can be a powerful tool for a retail store or restaurant. Customers will feel known and valued, and the prospect of saving money keeps them coming back. But what happens when a loyalty program is no longer a cost-effective solution for a business? Making a change could …
What is Unified Commerce?
And how can it help retail stores boost business in the new retail landscape? The shift from physical retail toward e-commerce was well underway before 2020. But when the coronavirus pandemic hit, with store closures and stay home orders, the move to digital retail went full speed ahead. Now, as …
Use Your POS Data to Improve Product Performance
Retail analytics and performance metrics can be powerful tools for understanding customer behavior, seasonal trends, inventory issues and all other facets of retail management and operations. One benefit of using these tools is that they are already available to store owners and managers – in your …
Best Tips to Run Effective Promotions
Sales, specials and promotions can be an effective tool, both for drawing new and existing customers into a store, and getting them to spend more once they’re in. But when promotions are executed broadly, haphazardly, or without a specific goal or target in mind, they can actually hurt the bottom …
Build Customer Loyalty Through Returns
Returns are expensive, disruptive, and time-consuming, but they’re an inevitable fact of life for retailers. A 2018 survey by the National Retail Federation found a median return rate of 10 percent in U.S. retail stores. This adds up to about $370 billion in returned merchandise. Further, return …
Focus on Inventory and Pricing to Maximize Sales
Shoppers tend to have heightened expectations when shopping at a brick and mortar retail store. This can be both good and bad for retailers who are looking to maximize sales. On the positive side, a happy shopper who had previously only shopped online, but who has a positive in-store experience, is …
Maximizing the Checkout Experience
In today’s retail market, it’s important to take advantage of every opportunity to increase sales and build customer engagement. However, many retailers aren’t fully maximizing one of the most important aspects of the customer experience: the checkout. In a recent study of grocery customers, …
Using Retail Analytics to Drive Sales
Analytics are a key indicator in any type of business, but they’re especially important when sales and customer satisfaction are key to success. We’ve previously written a blog post on the importance of evaluating restaurant analytics, but, of course, restaurants and retail stores can be quite …
Refresh Your Retail Merchandising for Spring
Spring is on the way, which means that retail stores are launching new product lines and in-store displays focused on the upcoming summer months. Spring is a time for new beginnings, which offers a great opportunity to review and think your overall retail merchandising strategy and …
New Tactics Are Essential As Retail Landscape Shifts
The increasing popularity of online shopping, combined with years of chronic overbuilding and shifting consumer preferences, has led to what some are calling the “retail apocalypse.” While the word “apocalypse” is probably much too dramatic, it’s true that traditional retail is experiencing a …
Why Your Chip Card is Still Not Accepted Everywhere
Slow Transition for a Big Change to Chip Card Processing Most companies now have chip card readers, but some have been slow to implement the new technology. The United States began accepting chips on credit cards on October 1st, 2015. This also made merchants responsible for fraudulent charges made …
Top 10 Benefits of Using a Point of Sale (POS) System
Cash Registers Vs. POS Systems For many years, cash registers were the only way to go when completing sales in a store, shop, or restaurant. But with the advent of technology, the options have expanded to a variety of systems that work best for your business. Point of Sale systems have many …
Think Local, Act Local. What About the POS?
A retailers strategy is anything but stagnant. Operators are continuously looking for new ways to change and improve their processes. Especially right now, organizations are asking themselves a number of questions regarding the POS environment. Do we allocate our entire budget toward mobile …
Is it the Point of Sale?
Written by: Samantha Noble, Marketing Manager Point of sale, Point of purchase, POS, cash register, checkout, till, cash wrap - the names are endless. All these are surely synonyms, but do they really mean the same thing? I would argue that each of these names have a slightly different …
A Tablet Made for Hard Use: Point of Sale Blog
Love me Some Apple(s) I am all about Apple products. I have an iPhone, iPod, and hope to get my pretty little hands on an iPad for Christmas. Does this mean I think Apple consumables are perfect for every application? Of course not. A coffee maker may be the ideal product for your morning cup of …
POS Repair “Breaking it Down” TechTOPICKS Point of Sale Blog
While I started the discussion on POS repair in the post Tired of Onsite Point of Sale Maintenance Costs, I think my main points were a bit diluted. This time around, I am going to simplify the facts for you. Top 10 Reasons to Choose Retail Tech for POS Repair: Provide whole terminal …
Self-Checkouts: Out before they are in? Point of Sale Blog
In a hurried panic, you rush out of work at 5, just in time to stop at the grocery store before your dinner party at 6. You forgot chocolate chips for the desert you have committed to baking. Kroger is on your route home, so you run in, grab the missing ingredient, and dash for a self-checkout …
Point of Sale Blog: Addressing Point of Sale Mobility
A couple weeks ago, I discussed change management. I addressed the question, how do you perceive your managerial style? Are you an innovator, adaptor, traditionalist, or a maintainer? Or, do you find yourself changing your viewpoint depending on the decision at hand? I would say most people fall in …
Save POS Costs now, or Later? : TechTOPICKS Blog
Purchasing a point of sale system is not the end game for retailers. In fact, it is only the beginning of a long relationship with your point of sale platform. According to retailers, the main concern for operators, regardless of industry, is reducing costs in any way possible (this should not come …
