Today’s retail customers are shopping online more than ever. There are several reasons for this – ease and convenience, the continuing fluctuation of the pandemic, wider availability, and more. Although online shopping can boost retailer sales, it also leads to an increase in returns and exchanges. …
Managing Returns and Exchanges as Retail Reopens
Returns and exchanges are an inevitable aspect of retail, and that is truer now than ever. Studies show that e-commerce has up to three times the return rate of brick and mortar retail. Stores that pivoted to online sales or curbside pickup during coronavirus closures may be facing an influx of …
