Retail Environment

Today’s retail customers are shopping online more than ever. There are several reasons for this – ease and convenience, the continuing fluctuation of the pandemic, wider availability, and …

Amidst rising prices, supply chain challenges, and economic wariness, it’s a tough time for both retailers and consumers. As we navigate a changing retail landscape, we should work together to make life and …

Retailers are always working a season (or more) ahead. Holiday preparations start during the summer months, spring styles arrive in winter, and brands start working on back to school …

In the vast retail landscape, convenience stores are easily overlooked. However, if you’re a retailer or small business searching for new ways to build your customer base and increase sales, you may …

There’s a lot of buzz about digital marketing these days. And while digital efforts – email, blogging, social media – can have a huge impact on a retail store or small business’ …

By now, most U.S. retailers and consumers have felt the effects of the supply chain issues that have plagued much of the world for the last several months. As the holiday shopping …

As in most industries, there is no “back to normal” for retail after the pandemic. Customer behaviors and expectations have changed significantly over the last 18 months, and many of …

The checkout line is one of the best and easiest ways to increase customer engagement and spend. And because it’s generally the last step in a shopping trip, the checkout can either make or break …

The pandemic turned all of us into online shoppers, whether that’s our preferred way of shopping or not. Many people like shopping in person, and, as vaccines become more readily available, are …

Data breaches have grown increasingly common among retail stores, not only exposing sensitive customer data, but harming the store or brand’s public image and reputation. A data breach can be …

After a tumultuous year, retail store owners and managers are beginning 2021 with some degree of clarity on what the year will hold. Hopefully, retail will look more like it did pre-pandemic, …

At Retail Tech, retail is our business. Over the past several months, we’ve heard from our customers about the significant challenges and severe impacts that the Covid-19 …

And how can it help retail stores boost business in the new retail landscape? The shift from physical retail toward e-commerce was well underway before 2020. But when the coronavirus pandemic hit, with store …

Returns and exchanges are an inevitable aspect of retail, and that is truer now than ever. Studies show that e-commerce has up to three times the return rate of brick and mortar retail. …

A point of sale system is a retailer’s best friend. Not only can it perform the basic function of a retail store or restaurant – processing payment – but it can streamline processes, …

Your retail store has loyal customers. But does it have advocates? The difference between loyal customers and advocates is small, but important. Customers may shop frequently, take advantage of promotions and …

At the heart of everything in retail – from conversion and sales to customer loyalty and brand reputation – is one essential, often overlooked tool: store associates. Customer …

Retail analytics and performance metrics can be powerful tools for understanding customer behavior, seasonal trends, inventory issues and all other facets of retail management and …

Despite the increasing popularity of online shopping, brick and mortar retail stores still – and will always – be the preferred shopping method for many consumers. Physical stores allow …

We’ve written extensively on the changing landscape of the retail industry and the shift toward a more personalized, interactive in-store experience. A new study has found that the …

Sales, specials and promotions can be an effective tool, both for drawing new and existing customers into a store, and getting them to spend more once they’re in. But when promotions are executed …

Returns are expensive, disruptive, and time-consuming, but they’re an inevitable fact of life for retailers. A 2018 survey by the National Retail Federation found a median return rate of 10 percent …

As we move into the new year, retailers are focused on the bottom line, working to continue the fight against online shopping and improve in-store sales. There are many debates over the …

Shoppers tend to have heightened expectations when shopping at a brick and mortar retail store. This can be both good and bad for retailers who are looking to maximize sales. On the positive …

The holiday season creates many opportunities for small business success. During this busy shopping season, especially with the recent movement to “shop small,” local retailers can attract …

In today’s retail market, it’s important to take advantage of every opportunity to increase sales and build customer engagement. However, many retailers aren’t fully maximizing one of the most …

Analytics are a key indicator in any type of business, but they’re especially important when sales and customer satisfaction are key to success. We’ve previously written a blog post on the …