As the COVID pandemic persists, restaurants are searching for ways to make the dining experience safer, both for customers and staff. Tableside ordering could eliminate multiple points of contact, while making the ordering and payment process more efficient and moving customers through the restaurant more quickly. And, when dining returns to a more normal experience, the benefits of tableside ordering will remain.
Here are a few of the ways that tableside ordering can improve efficiency and customer satisfaction, according to pointofsale.com.
Increased Table Turns
Tableside ordering can reduce the number of steps in ordering and paying for meals by half. This streamlines the process and turns tables more quickly.
Lower Wait Times
When tables turn faster, customers don’t have to wait as long, either for a table, for food or a bill. This hugely impacts customer satisfaction, which leads to…
Better Tips
Happy customers tip more! And well-tipped servers are happier and more productive, too.
Greater Payment Security
Instead of physically taking a credit card to a busy payment terminal, where it could be lost or misplaced, tableside ordering allows customers to keep their credit cards in hand.
More Opportunities for Customer Engagement
Tableside devices can ask customers to leave feedback, complete surveys, and sign up for an email list right there at the table. This will allow for issues to be resolved immediately, and for customers to remain engaged in the future.
Increased Customer Satisfaction and Profitability
All of these benefits lead to greater customer satisfaction and engagement, less work and better tips for servers, and ultimately, greater profits. Contact Retail Tech to learn whether tableside ordering is a good option for your restaurant.
At Retail Tech, we carry a wide variety of point of sale hardware and software solutions for retail, restaurants, salons and other small businesses. Whatever your business’ unique needs, we can help you configure the right POS solution for you. Get in touch today to get started!
Retail Tech carries a wide variety of new and refurbished point of sale hardware and equipment. We offer installation and staging, retail POS system repairs, and more. If you need help choosing a hybrid POS solution, contact our POS systems specialists for help finding the perfect point of sale solution for your retail store, restaurant or other small business.
