How to Ensure a Seamless Self-Service Kiosk Deployment

A seamless self-service experience is crucial to your company’s long-term longevity. By making this one change to your business, you can amplify customer service and increase overall revenue. Self-checkouts and self-service kiosks are trending currently because they allow your customers to take control, give them choices, and speed up their experience, resulting in higher customer satisfaction levels and more profitability for your company.

Benefits of Self-Service Kiosks

Providing self-service kiosks in your store is one of the best decisions you can make for your company. Placing self-checkouts allows the customer to gain independence with customization and product selection while also allowing them to go at their own pace. By installing self-service kiosks alongside your usual POS systems, your company can:

• Improve customer service and overall experience
• Remove frustrations over long lines — less frustration equates to higher profits
• Provide a contactless, social-free experience for those wanting space
• Reduce costs and the need for as many workers on the clock
• Boost profits by allowing workers to focus on other valuable tasks

Where Are Self-Service Kiosks Beneficial?

Self-checkouts and self-service kiosks are becoming increasingly popular because they free up time and improve customer experience — which means your profits can soar. While self-service kiosks can be beneficial anywhere, they are especially helpful in these industries:

• Retailers
• Grocery stores
• Restaurants, bars, and fast food
• Hotels and lodging
• Transportation
• Movies, concerts, and entertainment venues

How to Ensure a Seamless Self-Checkout Experience

Knowing the benefits of any place kiosks, it’s important to buy the best systems for your business and deploy them properly. With years of experience selecting and installing POS systems, self-service kiosks, and more, our team at Retail Tech knows the proper steps to take for purchasing, deployment, maintenance, and more. Check out (See what we did there?) our favorite tips below.

1. Select POS System Based on Customer Needs

Since a self-service kiosk is meant to be used primarily by your customers, your customers should be at the top of your mind when you select your system. Put yourself in their shoes and ask yourself what you might need. For a restaurant self-service kiosk, consider the mobility aspects and appropriate size for dining tables and space allowed. Consider the expertise of your customers and the user interface that matches their skill level. In retail and grocery stores, consider how the items will be listed and how the checkout process will work to speed things up. Test out various systems until you find the right one that provides what you and your customers need.

Related Blog: How to Choose the Right Self-Checkout for Your Store

2. Deploy and Configure Kiosks for Customers

After selecting the best self-service kiosk for your store or business, the next step is deploying and configuring the systems for your business. This involves placing your systems in the best location; syncing kiosks with other POS systems; performing installations, updates, and configurations; and checking that everything is performing properly. Once all the setup, deployment, and internal tests are complete, training for your employees will be a must.

3. Offer Ongoing Training and Support for Self-Checkout Kiosks

While self-service kiosks are meant to increase customer independence and satisfaction, you still may need to provide guidance and support for customers. In the event that customers can’t figure out how the kiosks work or they run into difficulties along the way, having a go-to resource at your company is essential. Making sure to train employees overseeing any place kiosks is crucial to providing a better customer experience in case something goes wrong.

4. Keep POS Updates and Maintenance Under Control

One of the last essentials to providing a more seamless self-service kiosk deployment is to ensure updates and maintenance are taken care of — at all times. If there’s an update waiting to happen, it can slow down the entire self-checkout process and cause customers to get impatient. It may cause glitches or even risk security issues if you’re not staying on top of things. Routine updates and maintenance ensure that your customers’ self-service kiosk experience stays seamless and positive.

Need Help Finding and Deploying Self-Service Kiosks?

Now that you know how to ensure a seamless self-service kiosk experience, you may need help finding and deploying a system at your company. If you saw the list above and immediately started doubting your abilities to complete it, chances are you could use some help.

At RTI, our team provides retail POS and technology experts who can help you pick out the best self-service kiosk or point of sale system for your business, deploy everything quickly, and even keep up with maintenance. Curious to learn more? Contact us today, and we’ll help you get started.