How Choosing The Wrong Technology Repair Vendor Hurts Your Company Brand

When your POS systems break, you have an inner dilemma. Your brain is pushing you to choose the more skilled repair service to fix the problem correctly the first time, but your wallet is pushing you towards the cheaper, faster, and more questionable option. But did you know your technology repair company can make or break your customer service in the long run? Choosing the cheaper option may be tempting, but it can often result in more future maintenance and a direct downward spike in customer service. Keep reading to learn how choosing the wrong technology repair vendor hurts your company brand, find out the long-term effects of this field service faux pas, and where to find better technology repair contenders in the future.

10 Effects of Choosing the Wrong Technology Repair Service

Oftentimes, choosing the cheaper, faster technology repair remedy results in shoddy fixes and lower-quality parts. As the saying goes, you get what you pay for. But if you’re curious how choosing the wrong technology repair vendor hurts your company brand, we’ve compiled 10 effects that can easily happen if you’re not careful.

1. Quality Service Issues

Quick repairs deliver subpar work and are often done with slightly off-kilter parts — whatever is on hand is used to get the job done. However, this can result in quality service issues down the road. Customers may start to associate your brand with faulty products and a poor customer experience if there are new issues arising shortly after repairs.

2. Greater Data Security Risk

A trustworthy, credible vendor is a necessity. When you use the wrong technology repair vendor, it can lead to data security breaches or leaks if they don’t use the right protocols. These incidents can deeply affect your brand’s reputation — to the point that once-loyal customers won’t come back.

3. Operational Delays

While some vendors are “too fast”, others are too slow, not having the proper parts on hand, making it take way longer than it should. During these circumstances, you are left with impossibly slow turnaround times, a loss of productivity, and a hit to your loyal customer base.

4. Poor Communication

Picking the wrong repair vendor can also lead to terrible communication and customer service on their side of things. These companies might fail to communicate the timing or the different parts needed to complete the fix. 

5. Improper Fixes

A lack of expertise by your repair vendor may lead to recurring problems, repairing something that doesn’t need to be repaired, or damaging your technology further. This can be a huge hit to your brand’s reputation when technology doesn’t run appropriately.

6. Negative Connotation

When issues arise with your retail technology, customers don’t blame your repair vendor — they blame you. Employing a bad repair vendor only shows you as the incompetent one to your customers. A negative connotation can easily arise from this and the blame automatically falls on you.

7. Increased Downtime

Selecting the wrong repair vendor often leads to an increase in downtime — and not the fun kind where you get to relax. This is the downtime where you’re stuck trying to figure out what went wrong with your POS system for the third time that week — and your customers are left wondering, too. Ineffective repairs by your vendor only hurts you later on

8. Higher Costs Later On

While you may think you’re saving money by choosing a cheaper vendor, the opposite is true. Sure, it’s cheaper in the short term, but later on, you experience the negatives when the fixes are short-lived. This leads to having to fix the same issues again and again — and leads to you paying much more than you would have had to if the job were done correctly.

9. Reputation Hit

Data handling is a big deal, and when it’s misused, you can easily reap the consequences. If your repair vendor fails to comply to regulations, it can lead to legal issues later on that you are responsible for. If you have any doubts about the trustworthiness of your repair brand, don’t use them, or it could affect you negatively later on.

10. Mismatched Values

Oftentimes, a poorly selected vendor reflects your company’s values badly. While you may value good business practices, they may not — and their work is a reflection of you. Be sure when choosing a vendor that you’re selecting someone with similarly aligned values.

10 Effects of Choosing the Right Technology Repair Service

As you might be able to discern, 10 effects of choosing the right technology repair service are essentially the reverse of the negative effects you see above. Either way, we wanted to make things easy by compiling a list of positive results that you can expect to experience by choosing a well-educated, credible technology repair provider, such as Retail Tech Inc.

1. Better Brand Reputation
2. Happier Customers
3. Improved Operations
4. More Long-Term Savings
5. Enhanced Data Security
6. Greater Industry Expertise
7. Knowledgeable Repairs
8. Longer Equipment Lifespan
9. Business Growth
10. Outperform Competitors

Curious to learn how choosing a great retail repair vendor can simplify your process and lead you to greater success? Check out our other blog.

Related Read: 

Simplify Your Retail Technology Repair With Our Depot Repair Service

How to Find the Right Technology Repair Service

With so many options available, it can be difficult to pinpoint exactly which technology repair company you should choose. However, with a little research, you can find a credible, reliable company in your area. 

If you’d like someone with years of experience in the technology and POS industry, our team at RTI offers invaluable expertise. At RTI, we offer a wide range of repair solutions. Whether your business requires a dedicated technician or our support to complement their existing in-house team. We'll work with you to design a repair strategy that fits your business needs: onsite, depot, advanced exchange, or a custom hybrid approach.

We have experts in every facet of the retail technology world who do everything from gathering assets to maintaining them. With an entire facility filled with retail technology, we can fix your equipment in record time with the skills you need for lasting results and better customer service. Ready to get started? Click below to add a seamless extension to your team to make repairs as they come.