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Post-Pandemic Challenges and Opportunities for Restaurants

September 21, 2022

post-pandemic restaurant opportunities

The pandemic changed the restaurant industry. Tableside ordering, QR code menu links, curbside pickup, enhanced safety protocols: these are now part of regular operations for many restaurants. As we look toward the future, what can restaurant owners take from the last few years? What challenges and …

Filed Under: Latest in Tech, Restaurants Tagged With: hospitality, restaurant, restaurant industry, restaurant technology

Focus on Customer Service for Holiday Shopping Success

November 26, 2019

POS System in use

At the heart of everything in retail – from conversion and sales to customer loyalty and brand reputation – is one essential, often overlooked tool: store associates. Customer service is a hugely important part of the customer journey. It can have a significant impact on store performance. It’s also …

Filed Under: Latest in Tech, Retail Environment Tagged With: hospitality, retail

How to Change a Loyalty Program without Angering Customers

May 22, 2017

loyalty program

If you’re starting a new business, it’s common to want a rewards program that offers big incentives to your customers. A high-value loyalty program is a great way to get new customers in the door and keep them coming back. But this could come back to bite you down the road, when your business is on …

Filed Under: Latest in Tech Tagged With: hospitality, loyalty program, point of sale, pos hardware, pos solutions, restaurant technology, retail, rewards program

What is Happening in Hospitality Technology?

March 22, 2012

Asking the Expert: Dave Mayer, Account Manager, Retail Tech What do you find is the biggest trend with point of sale equipment in the Hospitality market today? Testing iPads at the tables. Recently, Buffalo Wild Wings trialed about 15 iPads for 60 tables at their North Oak Store in Minnesota. …

Filed Under: Latest in Tech, News Tagged With: cash register, hospitality, hospitality marketing, hospitality software, hospitality technology, point of sale, Retail Tech

TwitterTOPICK: Tweeting for Profit?

April 1, 2011

  Before beginning my career in marketing, the term "social networking" pertained to Facebook and LinkedIn. To me, Twitter had no value. My naïve belief led me to assume Twitter was a source for egomaniacal people who had nothing better to do but talk about themselves. Not until I started working …

Filed Under: Latest in Tech, News Tagged With: hospitality, hospitality industry, retail, retail point of sale, social media, social network service, social networking, twitter

Hospitality Highlights from MURTEC: TechTOPICKS point of sale blog

March 24, 2011

Well, I made it out alive. I returned from Vegas with a couple dollars left in my wallet and a slight sunburn on my face. No complaints here! As a first time sponsor of the Multi-Unit Restaurant Technology Conference, we came with few expectations, but left with a plethora of knowledge about the …

Filed Under: Latest in Tech, Latest News Tagged With: conferences, hospitality, hospitality industry, new technology, point of sale, pos hardware, restaurant, social media, technology

Hospitality Chain Trends: MURTEC 2011

March 15, 2011

After flying to New York for the National Retail Federation Trade Show in January, it is time for Retail Tech to now travel west. Unfortunately, some of us Minnesotan's are forced to leave the beautiful snow for sunny Las Vegas. The Multi-Unit Restaurant Technology Conference, starting …

Filed Under: Latest in Tech, Latest News Tagged With: hospitality, national retail federation, restaurant, restaurant technology, Retail Tech, technology, technology industry

iPad Tablets: The Future Point of Sale? 2.16.11

February 16, 2011

Are tablets taking over? According to a New York Times article, Smartphones and Tablets to Take Over in 2011, the message could not be more clear. The article states, "mobile devices that are full-fledged computers" are the next logical progression after personal computers have run their course. …

Filed Under: Latest in Tech, News Tagged With: business, hospitality, mobile devices, personal computer, point of sale, pos hardware, retail, tablet, tablet pc, tablets, technology

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